Question 1

Do you charge resort fees?

Accepted Answer

No. No resort, facility or destination fees. Taxes are shown separately and everything else is in the advertised rate.

Question 2

How are owners billed?

Accepted Answer

A management fee agreed in advance. Supplier invoices are passed through exactly as issued with no markup.

Question 3

Do owners get system access?

Accepted Answer

Yes, to the property management system, so you see the same data we do rather than waiting for a report.

Question 4

How is channel cost reported?

Accepted Answer

Per booking, by channel, so the real cost of each distribution route is visible.

Question 5

What is in the monthly report?

Accepted Answer

Revenue, labour, guest scores and variance to budget, with written explanations for each material variance.

Question 6

Do you manage independent properties?

Accepted Answer

Yes, alongside select-service and extended-stay hotels.

Question 7

How are group blocks handled?

Accepted Answer

Attrition and cancellation terms are explained in plain language before anything is signed.

Question 8

What areas do you cover?

Accepted Answer

Kansas, Oklahoma and Missouri, with our base in Wichita.

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